Frequently Asked Questions & Troubleshooting
Q: Why can't I create any more invoices?
A: Bizlync uses structured subscription plans. If you receive an error noting that you've hit a limit, you have reached the maximum number of invoices allowed for your current billing cycle based on your plan tier. You will need to upgrade your subscription if you need higher capacity.
Q: How does Inventory update automatically?
A: When you sell a physical Product through the POS, the quantity is instantly deducted from your master Inventory count. You do not need to manually subtract sold items.
Note: Selling a Service does not affect inventory
Q: Can I use Bizlync on my phone or tablet?
A: Yes! The entire platform is fully responsive. On smaller screens, the left-hand navigation menu will automatically collapse into a mobile-friendly layout, allowing you to check stats or ring up a sale from anywhere.
Q: My POS says a product is out of stock, but I have it on the shelf. How do I fix it?
A: Navigate to Catalog & Inventory → Inventory. Find the product and manually adjust its quantity to reflect your actual physical count. This is known as a stock reconciliation.
Q: Do I manually create Serial IDs?
A: No, uniquely generated SIDs are automatically built by the system behind the scenes exactly matching the quantity you receive in a Purchase Order. This saves you from tremendous data entry time while preserving item-level traceability.
Q: What happens to my data if I cancel my subscription?
A: Your data is retained for 30 days after cancellation. You can export your data before cancellation.
Q: How do I switch between Light and Dark mode?
A: Use the theme toggle (moon/sun icon) in the top right corner of the dashboard to switch between Light Mode and Dark Mode at any time.